• Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. • Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. • Possesses in-depth business / clinical and application knowledge and experience. • Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. • Develops system test plans and performs testing of software upgrades and patches. • Maintains a record of test progress and test results. • Responsible for problem, incident, and change management and service requests. • Provides daily on-call support to the customer base for application-related issues. • Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. • Responsible for the communication of software issues, requirements, upgrades, and enhancements. • Oversees smaller-sized projects or components of projects. • Coordinates implementation or project planning around software application releases.