• Administers and/or conducts training within a functional area or unit • Provides training on procedures, services, products, computer applications, operating systems, end-user training, etc. • Conducts surveys and analyzes metrics to identify training opportunities based on projected needs, changes, and other factors • Delivers training to internal and/or external audiences on processes, service, product, computer applications, operating systems, programming and end-user training • Evaluates and organizes existing materials for effectiveness and may adjust as necessary