athenahealth
We provide network-enabled services, mobile apps, and data-driven insights to hospitals and medical organizations.
Training Architect Manager
Location
Massachusetts
Posted
14 days ago
Salary
$93K - $157K / year
Bachelor Degree8 yrs expEnglish
Job Description
• Design and drive the training experience for their product and services
• Focus on highly interactive content and creating hands-on simulations
• Enable Customer Success, Onboarding, and Training on new products
• Rationalize training offerings across services to create a comprehensive experience
• Groom training backlogs and work with product stakeholders to determine priorities
• Attend zone reviews and represent Customer Training in product meetings
• Collaborate with product and UX on training strategy
• Proactively advocate on behalf of customers to influence product decisions
• Work on a variety of cross-functional training projects from development to evaluation
• Serve as a product SME where needed
Job Requirements
- Bachelor Degree in education, technical writing, digital media or related field
- 8+ years of related experience
- Strong writing, editing, and communication skills
- Strong organizational skills and attention to detail
- Efficient time management skills and consistent follow-through
- Ability to work under tight deadlines in a fast-paced environment
- Experience managing multiple stakeholders with disparate needs
- Experience navigating complex strategic conversations
- Experience working with cross-functional groups
Benefits
- Health and financial benefits
- Commuter support
- Employee assistance programs
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
- Flexibility for work-life balance
- Events like book clubs and hackathons
