• Lead, coach, and develop a team of people managers and individual contributors across multiple geographies (US and India) • Own staffing, coverage modeling (including follow-the-sun support), performance management, and career development for Deal Operations • Promote an inclusive, collaborative and high-performing team culture • Represent Deal Operations and pricing expertise in executive and cross-functional forums • Lead the annual pricing exercise across the product portfolio and manage implementation of price changes with sales and executive leadership • Partner with Bids/RFPs, Legal, Government Relations, Sales, Customer Service, Accounting, Business Systems and IT on complex pricing, proposals, state adoptions and bids • Create and maintain processes and approval gates for exceptions to standard pricing and payment terms • Manage complex, high-dollar, or strategic deals and ensure operational readiness for fulfillment and billing • Partner broadly across the organization to maintain and evolve quoting capabilities and configuration engines • Translate district/education pricing requirements (adoptions, bids/RFPs, pilot pricing, multi-year deals, site licensing, district terms) into product and technical requirements for quoting/configuration tools • Serve as the business owner and cross-functional driver for quoting-related workstreams, coordinating with Business Systems, IT, Sales Ops, Implementation/Professional Services, Legal and Customer Service • Lead change management, training, and communication plans to ensure adoption and accurate quoting by Sales • Oversee ongoing governance and continuous improvement of quoting processes and configurations • Monitor quote queues and approvals, ensuring SLA adherence and accurate handoff to Customer Service/Order Fulfillment • Build dashboards and KPIs to measure quoting accuracy, time-to-quote, approval volumes, pricing leakage, and adoption of new quoting processes/tools • Continuously improve deal processes and internal tooling to increase efficiency and reduce risk • Drive and document requirements for integrations, data migration, and reconciliation between quoting and order/billing systems