• Collaborate with customers, business analysts, and team members to gather and understand business requirements • Independently develop, test, debug, maintain, modify, and install complex software programs using structured programming techniques • Participate in code walkthroughs • Provide on-call rotation support for production systems • Facilitate incident management • Conduct post-incident reviews • Engage in all phases of the full systems lifecycle, from design to implementation, maintenance, and support of applications and systems software • Demonstrate a comprehensive understanding of the information technology environment/infrastructure to resolve complex challenges • Research long-term solutions to recurring problems • Monitor customer data management systems, associated processes, and protocols to effectively solve problems • Develop program specifications, flowcharts, and prepare internal documentation on program development and revisions • Communicate status updates to stakeholders