Icon Health

Complete navigation and care delivery for all Musculoskeletal (MSK) conditions

Bilingual Care Coordinator, Vietnamese, Spanish

BilingualBilingualFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

25 days ago

Salary

$52K / year

High School3 yrs expExperience acceptedEnglishVietnameseSpanish

Job Description

• Support the Icon Orthopedic PA or NP in executing a patient’s treatment plan • Direct patient contact via text/email/phone • Completion of administrative tasks in multiple digital platforms • Build trust with patients with an empathetic attitude • Communicate and collaborate with external office staff and Icon clinical team • Prioritize the patient experience navigating MSK care journey • Complete tasks as directed by clinician in a fast-paced environment

Job Requirements

  • At least 3 years of customer service in a healthcare setting
  • Ability to use multiple digital tools for record keeping and patient care directives
  • Excellent interpersonal skills and ability to engage patients
  • Ability to effectively communicate with other members of the Icon Team
  • Hard-working, flexible and able to handle the pressure of a fast-paced quickly evolving environment
  • Ability to problem solve independently and “think on your feet” as needs arise
  • MUST BE BILINGUAL ENGLISH/VIETNAMESE or ENGLISH/SPANISH

Benefits

  • 401k
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

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