Hightouch
Sync customer data from your warehouse into the tools your business teams rely on.
Manager, Implementation Management
Location
United States
Posted
19 days ago
Salary
$185K - $215K / year
3 yrs expEnglishETL
Job Description
• Lead a team of Implementation Managers who help customers onboard with Hightouch
• Work closely with customer stakeholders and internal partners to translate business requirements into reliable technical implementations
• Design the right approach, configure and validate integrations, and guide customers through the onboarding experience
• Ensure quality, consistency, and predictability of customer implementations
• Build and scale a high-performing team, set clear delivery standards, and ensure customers realize value from Hightouch quickly and reliably
• Actively participate in solution design reviews
• Guide your team through complex technical challenges
• Lead critical escalations when needed
• Work closely with Customer Success, Product, and Engineering to surface delivery issues and customer insights
Job Requirements
- 3–5 years of people management experience leading technical, delivery-oriented teams (e.g. implementation, solutions, onboarding)
- Proven ability to build and scale high-performing teams in fast-growing environments
- Strong coaching and feedback skills with experience developing career paths for technical professionals
- Track record of setting clear expectations and holding teams accountable to outcomes
- Deep understanding of enterprise software implementations, including APIs, databases, and data integration systems
- Hands-on experience with complex technical projects involving multiple stakeholders and custom requirements
- Ability to independently reason through data flows, integration patterns, and technical tradeoffs
- Familiarity with customer success and implementation metrics, including time-to-value and launch success
- Clear, confident communicator with the ability to influence across technical and non-technical audiences
- Strong analytical and problem-solving skills with a bias toward action
- Comfortable operating in ambiguity while maintaining a high bar for execution and quality
- Experience with modern data stacks, including data warehouses and ETL/ELT tools
- Background in Customer Data Platforms (CDPs), marketing technology, or data activation
- Experience in B2B SaaS, particularly in implementation, solutions engineering, or technical customer success roles
- Track record of improving customer retention through strong onboarding and implementation outcomes
Benefits
- meaningful equity compensation in the form of ISO options
- early exercise and a 10-year post-termination exercise window
