• Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment. • Performs Preventative Maintenance and Field Modification Instruction in one or more modalities of equipment. • Works with experienced Field Service Engineers and Biomedical Technicians to learn troubleshooting, repair and equipment installation techniques. • Responsible for driving customer satisfaction through Service Excellence. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. • Maintain daily communications with customers as directed to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction. • Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.