• Respond promptly to customer inquiries and complaints, delivering appropriate solutions and ensuring follow-up and resolution within agreed timeframes. • Build lasting relationships with customers through open, engaging, and proactive communication. • Maintain detailed records of customer interactions, including issue tracking, account updates, and documentation. • Coordinate the shipment of materials and equipment to clients. • Generate and prepare professional documents, reports, and correspondence as needed. • Answer and direct customers from the general inquiry line to appropriate team members. • Collaborate with internal departments to ensure customer needs are met and expectations exceeded. • Use appropriate tools and systems (e.g., CRM platforms) to access and provide accurate product and service information.