• Lead top-tier client accounts end-to-end across Amazon and marketplaces, owning strategy, execution, and performance • Serve as the primary client partner - lead conversations, present recommendations, and drive key business decisions with senior stakeholders including C-suite • Develop annual strategic roadmaps, growth plans, promotional calendars, and business reviews with a strong focus on profitability and scaling performance • Oversee and mentor Account Managers/Associates; provide coaching, workload allocation, feedback, and career development • Ensure flawless delivery across media, creative, retail, supply chain coordination, and marketplace operations • Build trust with clients through education, guidance, performance transparency, and proactive recommendations • Identify growth opportunities, upsell initiatives, and ways to expand existing scopes of work • Create decks, lead all client meetings, own call notes, action lists, and follow-through • Monitor account performance, review reporting regularly, and translate data into clear insights and next steps • Work cross-functionally with media, retail, creative, and analytics teams to drive end-to-end success • Advocate for the client internally and ensure alignment on deadlines, ownership, and execution quality • Develop and implement best practices, SOP improvements, onboarding materials, and training resources • Contribute to thought leadership, internal education sessions, and new business pitches • Stay current on Amazon programs, betas, algorithms, policy updates, and marketplace opportunities • Help brands innovate beyond foundational Amazon execution through channel expansion and creative testing