• Develop and maintain excellent client relationships • Meet and exceed client service level agreements • Advise and assist with reporting • Coordinate upgrades and hardware replacements at client sites • Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions • Maintain customer contacts to enable accurate tracking and reporting • Provide high level marketing support on Ticketmaster no-cost solutions • Provide onsite event support and afterhours office support • Support for Ticketmaster ONE, Host System & Access Control • Communicate product updates, new features and functionality to client base • Research client/customer complaints about service levels • Troubleshoot software and hardware issues — Archtics/Host/AM/TM1 Entry/Inventory Control/Pricemaster • Resolve issues with Customer Service for events with problems and/or special circumstances