• Plan, organize, and execute customer onboarding process post-sale, reducing time to billable revenue and ensuring customers are set up for success • Build customer relationships & serve as technical lead on accounts • Understand customers’ business goals/challenges to provide tailored technical solutions as part of a shared account plan • Manage implementation of technical solutions throughout customer lifecycle • Develop deep understanding of Hunters’ products and technical aspects of implementation and serve as a technical resource for customer issues • Maintain documentation for specific customer solutions and implementations • Collaborate with R&D, Sales, Product, and Customer Success teams to ensure customers’ success priorities are met • Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally • Promote product adoption and engagement across our customers’ organizations: from CISOs to SOC analysts • Lead customer interactions with CS and Sales, including product training sessions, regular meetings, day-to-day communication, health checks, QBRs and roadmap sessions