• responsible for the high-quality technical execution of Percona’s Redis/Valkey product and service capabilities • Deliver professional services/consulting engagements for strategic or complex projects • Contribute to software in Valkey and related/supporting open source projects • Identify ways to enhance, improve, or add to customers use of Redis or Valkey • Actively seek collaboration between organizations to build mutually beneficial open source projects • Acts as a technical escalation point for Global Services - takes ownership of complex/escalated Support tickets and owns them through to resolution • Supports and assists in the continual improvement of Percona’s quality of Support/Service delivery by participating in ticket reviews/spot checks to identify opportunities for improvement related to newly introduced Redis/Valkey ecosystem software • Provides feedback and guidance on Percona’s Valkey - and broader, where appropriate - software product strategy - contributing to functional specifications for product enhancements, changes, or new software products as applicable • Follow the latest industry developments and stay up-to-date on corporate competitors • Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments • Supporting the Percona Go To Market teams on strategic, Valkey related opportunities • Talking at strategically identified conferences throughout the year • Leads/Builds/Participates in a collaborative community of Redis/Valkey experts within Percona • Support the creation of technical content for the community and Percona subscribers to consume. Blogs, Whitepapers, KnowledgeBase articles, webinars, and conference talks are all media types that may be used • Your hours will be flexible between America and European timezone as required