Ticketmaster
Powering Live.
Client Support Specialist – Contract
Location
Oklahoma + 2 moreAll locations: Oklahoma, Missouri, Texas
Posted
15 days ago
Salary
Not specified
High School1 yr expEnglish
Job Description
• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and afterhours office support
• Working knowledge of Ticketmaster ONE web portal
• Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of access control products
• Identify and assist in resolving event programming related errors
• Communicate product updates, new features and functionality to client base
Job Requirements
- H.S. diploma or equivalent. BA/BS degree is preferred
- 1+ years of experience with the Ticketmaster System and/or various ticketing system
- Overall awareness of the entertainment and sports business is important
- Box Office experience is a plus
- Knowledge of how TM departments impact on one another, and on outside clients is a plus
- Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
- Archtics experience is preferred
- Strong Microsoft Word, Powerpoint and Excel skills
- Service oriented, with strong organizational and communication skills.
- Able to successfully handle multiple priorities
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
