• Design, develop, and maintain comprehensive training programs, curriculum, and materials for new hire onboarding, continuing education, process changes, and system updates related to Homeowners, Liability, and Auto claims. • Utilize instructional design methodologies to create engaging, effective learning solutions, including virtual instructor-led training (VILT), e-learning modules, job aids, simulations, and blended learning solutions. • Collaborate with stakeholders to ensure all content is accurate, up-to-date, legally compliant, and reflective of best practices and company policies. • Develop clear learning objectives, assessment tools, and evaluation strategies to measure the effectiveness of training and its impact on claims performance metrics. • Manage and update the claims training library and learning management system (LMS) content. • Deliver high-quality, engaging training sessions to claims adjusters at all experience levels, including claims leadership. • Facilitate role-playing exercises, case studies, and practical application scenarios to reinforce learning and develop critical decision-making skills. • Conduct "train-the-trainer" sessions for claims leadership and designated peer trainers. • Provide ongoing coaching and feedback to new hires during the onboarding phase. • Conduct training needs assessments using methods such as performance data analysis, observation, interviews, and surveys to identify skill gaps and performance deficiencies. • Analyze claims audit results, quality assurance reports, and key performance indicators (KPIs) to proactively identify training needs and measure the impact of existing programs. • Measure and analyze the impact of training modules on business results. • Provide regular reporting on training outcomes, learner progress, and program effectiveness to claims leadership