Samsara

Pioneer of the Connected Operations Cloud

Program Manager – Support Enablement

Program ManagerProgram ManagerFull TimeRemoteTeam 1,001-5,000Since 2015H1B SponsorCompany SiteLinkedIn

Location

Alaska + 9 moreAll locations: Alaska, California, Connecticut, District Of Columbia, New Jersey, New York, Maryland, Massachusetts, Rhode Island, Washington

Posted

24 days ago

Salary

$102.0K - $137.2K / year

Bachelor Degree6 yrs expEnglish

Job Description

• Lead the end-to-end planning and delivery of our highest priority and most complex programs by partnering with leadership and stakeholders to facilitate a needs assessment and strategy to address pain points for customers and within the business • Develop comprehensive program strategies, roadmaps and plans, expertly framing the need, scoping and roadmapping the work, owning governance and stakeholder engagement, defining KPIs, and reporting on results • Collaborate with stakeholders and drive alignment, owning program data-driven reporting, scope of impact, and communication, and partnering to iterate and improve outcomes for Samsara and our customers • Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Job Requirements

  • 6-8 years of enablement or strategy program management experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role
  • Demonstrated success launching transformational enablement initiatives that measurably improve the customer experience and support scalability within the business
  • Strong program management tool-kit, including problem solving and decision making skills, able to quickly ramp up on business priorities and derive insights from data
  • Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front line managers by monitoring and analyzing core business metrics to generate insights and recommended actions
  • Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs

Benefits

  • Full time employees receive a competitive total compensation package along with employee-led remote and flexible working
  • Health benefits
  • Much, much more

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