• Be an expert in two or more Leap Technology products, mainly Mobile and Activations • Manage Tier 1 and Cross-Sell Client implementations; oversee the internal delivery process to ensure on-time and on-target implementation • Work independently and creatively to deliver exceptional client service • Manage and implement solutions as the main client contact or as part of a larger internal team based on the project's requirements • Build Activations for Clients and/or Project Manage App Builds • Onboard and Train Clients on Leap Technology’s suite of products • Collaborate with Sales, Account Managers, Project Managers, Product, Sales Engineers, Client Success Managers, Finance, Event Operations, Customer Care, and Marketing Services to ensure all aspects of Client Implementation are completed • Review and approve all builds and deliverables; engage with the client to receive approvals and acceptance prior to launch • Engage fully with Project Managers to provide status and details of builds, coordinate and manage timelines to ensure products are built and deployed to the project’s requirements • Clearly communicate progress of weekly/monthly/quarterly initiatives to internal and external stakeholders • Be fluent in our shared Project Management tool and a champion of our shared Leap Technology tools • Contribute to our knowledge base & documentation on Leap Technology Products & internal processes • Integrate and collaborate with 3rd party solutions • Share ideas for new features and products and suggest workflow improvements with Implementation Directors; Continuously improve processes and efficiency. • Document and share creative solutions with Implementation and Support teams • Travel onsite to events and represent Leap Technology onsite as needed