Radformation

Intelligent Automation in Cancer Care

Clinical Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

22 days ago

Salary

$120K - $140K / year

Professional Certificate2 yrs expEnglish

Job Description

• Respond to customer inquiries via email, phone, and screen share regarding Radformation software • Manage a high-volume case load (often 10–20 cases per day) while maintaining timely and meaningful customer communication • Provide meaningful initial responses within one hour and aim to resolve cases within one business day • Troubleshoot issues where solutions may not yet be documented, requiring critical thinking and collaboration to resolve • Support the majority of Radformation products (excluding QuickCode and RadMachine) • Document all customer interactions accurately in the CRM system • Partner with the Knowledge Support team to identify educational opportunities and recurring themes • Collaborate with Clinical Success to identify clinics that may benefit from proactive outreach or additional support • Participate in weekly Support team meetings and cross-functional discussions

Job Requirements

  • Board Certified Medical Dosimetrist (CMD/MDCB required)
  • Minimum 2 years of clinical dosimetry experience using Eclipse TPS
  • Strong understanding of radiation oncology treatment planning workflows (3D, IMRT, VMAT, SBRT)
  • Exceptional critical thinking and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to remain composed and solutions-oriented in a fast-paced, high-volume environment
  • This role requires consistent availability during standard working hours in a real-time support environment (fully remote but role will have a set schedule).
  • 5+ years of clinical dosimetry experience preferred
  • Experience using Radformation software preferred
  • Prior customer service or clinical support experience preferred

Benefits

  • Multiple high-quality medical plan options with substantial employer contributions toward premiums
  • Health coverage starting on day one
  • Short-term and long-term disability and supplementary life insurance
  • 401(k) with employer match vested immediately
  • Annual reimbursement for professional memberships
  • Continued learning opportunities
  • Self-managed PTO and 10 paid holidays
  • Monthly internet stipend
  • Company-issued laptop and one-time home office setup stipend
  • Fully remote work environment with virtual events and yearly retreats

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