• The Incident Manager is responsible for orchestrating the response to high impact incidents • Lead end-to-end incident resolution for major incident events through orchestrating combined technical efforts of responding teams • Assume ownership of major incidents and drive coordinating efforts to ensure quick resolution of impacting events • Identify and remove blockers, escalate appropriately, and continuous momentum of troubleshooting efforts • Ensure adherence to established incident management processes and protocols • Contribute to the improvement of incident response runbooks and documentation • Own internal and external communications during major incidents • Maintain clear and continuous communication with stakeholders during incidents, providing timely updates • Ensure safe execution of mitigations, rollbacks, feature flags, and failovers • Lead post incident review meetings with stakeholders to confirm event details and assign problem investigators • Track and report on incident metrics, identifying patterns and areas for systemic improvement