SonderMind

We know therapy works. That's why we’re redesigning mental healthcare to make it easier to find and access therapy.

Clinical Operations Associate

Clinical OperationsClinical OperationsFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Colorado

Posted

24 days ago

Salary

$68K - $78K / year

Associate Degree1 yr expEnglishPMP

Job Description

• Collaborate with clinical, customer support, product, and analytics teams to build scalable processes ensuring timely care for high-risk clients. • Triage daily clinical quality cases, including gaps in care, documentation requests, and member outreach, ensuring timely resolution. • Track and maintain key clinical quality metrics (HEDIS, STARs, preventive care measures) and support dashboards and internal reporting. • Assist with preparation, validation, and submission of payer-required quality reports. • Support planning and execution of clinical projects, including provider education and value-based care initiatives. • Coordinate cross-functional tasks, maintain project trackers, and provide progress updates to stakeholders. • Monitor adherence to SLAs, workflows, and escalation protocols, flagging issues and supporting corrective actions. • Maintain accurate documentation, audit-ready files, and evidence for quality programs and accreditation activities. • Assist in implementing process improvements to enhance efficiency and scalability of clinical programs.

Job Requirements

  • 1–3+ years of experience in clinical operations, healthcare quality, or behavioral health technology.
  • 2+ years of project or program coordination experience, including tracking timelines, deliverables, and KPIs.
  • Familiarity with NCQA standards, HEDIS measures, or payer quality reporting is strongly preferred.
  • Proficiency in Excel, reporting tools, and workflow tracking systems; experience with Salesforce or EMRs is a plus.
  • Strong attention to detail, organizational skills, and ability to manage multiple priorities independently.
  • Data-literate, proactive, and able to engage with multiple teams to support operational and clinical objectives.
  • Associate’s or Bachelor’s degree in healthcare, public health, or a related field preferred.
  • PMP training preferred.

Benefits

  • A generous PTO policy, with a minimum of three weeks off per year
  • A holiday schedule that follows standard U.S. holidays
  • Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
  • Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
  • Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
  • Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
  • 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
  • Join teammates from across the country at our annual company gathering
  • Company shutdown between Christmas and New Year’s
  • Supplemental life insurance, pet insurance, commuter benefits, and more

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