• Managing multiple claims units/teams • Requires general knowledge of workers’ compensation statutes, regulations and compliance within the jurisdictions handled by the Southwest and Southeast Regions • Provide strategic direction for the appropriate analysis of claims ensuring they are resolved in an equitable and timely manner • Ensure the early recognition of exposures and setting of appropriate case reserves to ensure that future claim costs are accurately estimated • Direct claims strategy into the future, identify performance weaknesses, and ensure that customer service exceeds expectations • Establish and maintain internal and external relationships and lead a high performing and goal oriented team