Argyle
Argyle lets consumers connect their payroll records to your app, so you can automate more and spend less.
Customer Success Engineer – Associate
Location
United States
Posted
13 days ago
Salary
$80K - $100K / year
Bachelor Degree3 yrs expEnglish
Job Description
• Partner with customers to support SDK and API integrations, guiding them through implementation and troubleshooting.
• Investigate and resolve technical issues across web and mobile environments, escalating thoughtfully when broader changes are needed.
• Collaborate cross-functionally with Engineering, Product, Sales, and Customer Success to unblock customers and improve the overall product experience.
• Debug issues across the stack, reading and contributing to code when needed to diagnose problems or improve reliability.
• Identify recurring issues and suggest improvements to documentation, tooling, and internal processes.
• Build strong familiarity with Argyle’s platform and data model to confidently support customer use cases and edge cases.
Job Requirements
- 1–3 years of experience in a Support Engineering, Solutions Engineering, or similar client-facing technical role.
- Strong debugging and troubleshooting skills across web and mobile systems, with working knowledge of full-stack development concepts.
- Comfort reading and understanding code across full-stack codebases to help diagnose issues and support integrations.
- Experience working directly with technical customers and navigating ambiguity with sound technical judgment.
- Ability to identify patterns across support tickets, and eagerness to contribute to process and/or product improvements.
Benefits
- Discretionary Performance Bonus
- Equity
- Flexible time off
- Remote-first work culture
- Competitive pay
