• Build customer relations and apply technical expertise to on-site projects • Oversee field service deliverables, establish operational quality and assure customer satisfaction • Provide customer support by performing on-site installation services • Oversee diagnosis, troubleshooting, service, and repair of complex equipment and systems • Approve operational quality of system equipment • Instruct customers in operation and maintenance of the system • Serve as company liaison with customers on administrative and technical matters • Report to the Territory Services Manager and work onsite in Seattle, WA and across the Seattle territory • Perform project management functions, including needs identification, scheduling, tracking, and reporting • Support installation, startup, maintenance, and operation of automation control systems and related software applications • Participate in establishing, measuring, and achieving customer satisfaction metrics • Develop documentation including validation project plans and standard operating procedures