• Develop and maintain strong relationships with assigned strategic accounts to ensure customer satisfaction and loyalty. • Identify and pursue growth opportunities within strategic accounts to maximize revenue and profitability. • Collaborate closely with internal teams including Sales, Marketing, Product Development, and Operations to deliver customer-centric solutions. • Serve as a trusted advisor to customers by understanding their business challenges and aligning ERMCO’s offerings accordingly. • Prepare and present regular business reviews, forecasts, and account plans to both customers and internal leadership. • Negotiate contracts and pricing in alignment with company guidelines and customer expectations. • Monitor market trends, competitor activities, and customer feedback to inform strategic account management plans. • Ensure timely resolution of customer issues and escalations to maintain positive relationships.