• Own endpoint management across client environments (Intune compliance, baselines, configuration profiles, firewall rules, and remediation). • Operate and manage hybrid identity systems, including Entra ID and on-premises Active Directory. • Drive patching and lifecycle execution, including exception handling, remediation planning, and follow-through for endpoints and on-premise servers. • Coordinate local/cloud backup and recovery systems and processes, including restore validation and reliability improvements (Veeam exposure is a plus). • Implement and validate systems changes across servers, virtualization, and core infrastructure fundamentals within approved standards. • Run changes and projects end-to-end through Change Requests: plan the work, call out risk, execute cleanly, validate results, and document outcomes. • Build and improve reusable automation (PowerShell, Graph, workflow tooling) and refine existing scripts and patterns with a focus on repeatability. • Produce SOPs, runbooks, KBs, and diagrams on a regular basis, especially for recurring tasks and common failure modes. • Participate in client calls as needed and communicate status, options, and next steps in plain language.