• Configure and maintain endpoint management baselines in Intune (compliance policies, configuration profiles, and remediation work tied to standards). • Support hybrid identity systems, including Entra ID and on-premises Active Directory. • Execute patching and lifecycle workflows for operating systems and common applications, including remediation tasks and exceptions. • Perform change implementation work through Change Requests, including rollout steps, rollback planning, and post-change validation. • Assist with backup and recovery tasks when assigned, including restore validation. • Troubleshoot issues that cross endpoint, identity, and core infrastructure, escalating with clear notes and relevant logs when needed. • Use existing automation and tooling; write small task-level scripts when appropriate, with review from more senior engineers. • Contribute to KBs, SOPs, runbooks, and clear ticket notes; create new documentation occasionally when a gap is identified. • Participate in client calls as needed for troubleshooting, change discussions, and project work.