• Handle Entra ID administration and cloud identity tasks, including tenant configuration and common identity integrations. • Assist with Conditional Access and other policy work within established patterns. • Administer Microsoft 365 services (Exchange, SharePoint, OneDrive, Teams) and tenant configuration tasks. • Configure Intune device management tasks tied to cloud service delivery (profiles, compliance, baseline enforcement). • Contribute to Azure work under guidance, including VMs, storage, networking, and AVD within established designs. • Implement approved changes via Change Requests, including validation and clear documentation of outcomes. • Use existing RMM automation and tooling; write small task-level scripts when appropriate. • Execute patch management and lifecycle workflows within standards, including remediation work under guidance. • Maintain strong operational hygiene in tickets, notes, and documentation; create new KBs/runbooks/SOPs when gaps are found. • Participate in client calls as needed for troubleshooting, change discussions, and project work.