• Apply advanced expertise in MCG content and software solutions, providing insights to optimize the impact and value of MCG solutions • Collaborate with customers to align their goals with clinical strategy and recommend tailored MCG solutions that demonstrate measurable outcomes • Collaborate with customer executives and key stakeholders to contribute to strategic discussions and support high-impact decisions • Assess workflows for complex customers (including multi-solution and at-risk clients) and provide strategic recommendations to optimize MCG solution adoption and performance • Apply clinical insight to assess business and clinical workflow challenges and provide best practice recommendations • Partner with Account Management to assess client risk, lead implementation activities, and offer clinical expertise throughout the process • Partner with customers throughout implementation phases to guide adoption, refine workflows, and proactively resolve integration challenges • Lead change management initiatives that promote successful adoption and long-term engagement with MCG solutions • Collaborate with internal stakeholders to communicate project milestones, escalate customer issues, and align on priorities • Develop, monitor, and report on engagement metrics using dashboards and analytics to evaluate solution effectiveness • Provide timely and actionable feedback to internal teams on enhancement opportunities and adoption challenges • Identify common re-licensure challenges and collaborate with internal teams to escalate trends and recommend process improvements. • Mentor Clinical Support Specialists and actively support onboarding efforts for new team members • Share insight and clarify the CSS role for internal teams to support effective cross-functional collaboration • Represent the Care Strategies team in cross-functional initiatives and external collaborative projects • Consistently apply MCG Core Competencies with proficiency in both customer-facing and internal collaboration • Apply principles from the Customer Success Toolkit to strengthen communication, resolve team challenges, and model collaborative behaviors in client and internal settings • Apply advanced proficiency with Salesforce, Gainsight, and Microsoft Office to manage workflows and provide client insights