• Leading with a customer-first mindset and driving a fast-paced, agile approach to product development • Conducting ongoing discovery with customers, field teams, Sales, and Customer Success to uncover meaningful problems and opportunities • Shaping, refining, and executing against the product roadmap in close partnership with cross-functional stakeholders • Representing the voice of the customer in prioritization and product decisions • Partnering closely with Engineering and QA to prioritize features, address defects, and continuously improve processes • Writing clear, actionable product specifications and user stories that enable teams to execute with speed and confidence • Defining success metrics for new features and initiatives, measuring outcomes, and using data to guide iteration and improvement • Balancing speed, quality, and business impact to consistently deliver high-value solutions