Agiloft
The global standard in no-code contract lifecycle management (CLM) software.
Platinum Support Engineer
Support EngineerSupport EngineerFull TimeRemoteTeam 201-500Since 1991H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
23 days ago
Salary
Not specified
3 yrs expEnglish
Job Description
• Work with customer accounts assigned to you
• Host pre-scheduled and ad-hoc calls to review tickets and discuss projects
• Serve as conduit between the customer and internal Agiloft teams
• Manage customer communications via tickets and email
• Collaborate with Agiloft engineering and leadership teams as needed
• Proactively take ownership of high-priority and escalated cases
• Conduct weekly meetings with accounts to discuss projects
• Participate in Quarterly Business Reviews as technical contributor
Job Requirements
- Knowledge of internal Agiloft implementations and integrations such as DocuSign, Active directory, MFA, APIs
- Proficiency with the Agiloft product upgrade process
- 1-2 years TSE1 experience
- Excellent written and verbal communication skills
- Ability to de-escalate tense customer situations
- Understanding of Agiloft’s internal teams and ability to build relationships to them
Benefits
- Floating holidays
- Quarterly wellness day off
- Support for employee resource groups
- Healthy work/life balance
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