Caribou
Putting drivers in control of their car payments by unlocking competitive rates and making the process fast and easy.
Senior Manager, Go-To-Market Operations
Location
Arizona + 2 moreAll locations: Arizona, Colorado, Illinois
Posted
18 days ago
Salary
$120K - $150K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Drive business results by developing GTM plans and tracking success metrics that enable scalable growth.
• Identify opportunities to leverage AI tools to enhance the customer experience and optimize operational costs.
• Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress.
• Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards.
• Own the administration and optimization of GTM tools, ensuring the team has the right tech to win.
• Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel.
• Own the monthly workforce planning process to identify short-term staffing gaps and mid-term hiring needs.
• Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness.
• Establish and maintain a robust VoC process with closed-loop mechanisms to identify and resolve customer pain points.
• Identify and project manage initiatives that directly improve the customer journey and overall brand satisfaction.
• Translate customer feedback into actionable GTM strategies, ensuring the sales and ops teams are aligned with customer needs.
• Work with cross-functional partners to ensure compliance and quality standards are met through the lens of the customer experience.
Job Requirements
- 5+ years of experience in go-to-market strategy roles.
- You are a curious, action-oriented problem solver, experienced at using data to identify defects and building trust across organizational functions.
- You are highly analytical and can effectively work in a data-driven organization to translate data into high-impact initiatives.
- You demonstrate the highest levels of ownership and have a proven ability to take ideas and turn them into results.
- For Senior Manager – Sales Tools & Infrastructure:
- You have direct experience in capacity planning and workforce management processes.
- You have experience managing customer outreach and lead management strategies (e.g., dialer and CRM workflows).
- For Senior Manager – Voice of Customer (VoC):
- You have experience leading Voice of Customer (VoC) and Quality Assurance programs.
- You have a track record of identifying customer pain points and leading defect resolution processes.
Benefits
- Competitive compensation: $120k - $150k
- Eligible for annual performance-based Incentive
- Equity options
- 401(k) retirement plan
- Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
- Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance
- Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance
- Up to $1,000 per year for eligible professional development expenses
- Employee referral program
