• Partner with the Sales Operations team to support achievement of sales objectives across domestic and international customer channels. • Serve as a key liaison between retailers, Sales, and Operations to ensure clear communication, alignment, and timely issue resolution. • Validate customer invoices for accuracy related to pricing, terms, discounts, and deductions; collaborate cross-functionally to investigate and resolve discrepancies. • Ensure third-party logistics (3PL) partners comply with customer vendor routing guides and support the dispute of chargebacks when required. • Assist with the processing and resolution of customer return requests in accordance with company policies and customer agreements. • Collect, review, and process customer orders to ensure all required information is accurate and complete, enforcing applicable order and compliance policies. • Coordinate and escalate customer related issues to Sales leadership to maintain visibility, alignment, and timely resolution. • Track, analyze, and report key sales orders to delivery performance metrics, including OTIF, fill rate, backorders, and chargebacks. • Assist in continuous improvement initiatives by documenting processes, identifying workflow inefficiencies, and implementing operational enhancements. • Support sales order audit activities, including reviewing order accuracy, documentation, compliance requirements, and responding to audit inquiries as needed.