City/State Austin, TX Work Shift First (Days) Overview: Overview The Jira Administrator is responsible for the administration, configuration, and ongoing support of the Jira project management platform used for issue tracking, workflow optimization, and team collaboration across the organization. This role customizes Jira to meet business needs while ensuring system efficiency, security, and an enhanced user experience. The Jira Administrator works closely with cross-functional teams, including project managers, software developers, and IT partners, to ensure Jira effectively supports Agile, Scrum, and other project management methodologies. Responsibilities include managing Jira projects and workflows, controlling user access, supporting integrations with other tools, performing routine maintenance and updates, and providing training and support to end users. The role also involves generating custom reports and dashboards to support visibility, tracking, and decision-making. This position requires strong technical expertise in Jira, excellent problem-solving skills, and the ability to clearly communicate technical concepts to users at varying levels of technical proficiency. Experience with Atlassian tools such as Confluence, as well as automation or scripting, is beneficial. Education Bachelor’s Degree in Information Technology, Computer Science, or a related field (Preferred) OR Experience may be accepted in lieu of a Bachelor’s Degree · 3+ years of relevant experience with a degree · 5+ years of relevant experience without a degree Atlassian Jira or related Certification/Licensure preferred Experience · 2+ years of experience administering, configuring, and supporting Jira in an enterprise environment · Hands-on experience setting up and managing Jira projects, workflows, permissions, and user access · Experience troubleshooting Jira issues and performing routine system updates and maintenance · Ability to create custom reports, dashboards, and metrics to support project and operational needs · Experience collaborating with cross-functional teams to support Agile, Scrum, or similar methodologies Strong communication skills with the ability to provide training and support to end users Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.