Tekmetric
Simplify Your Life. Supercharge Your Shop.
Customer Training Manager
Learning and DevelopmentLearning and DevelopmentFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
33 days ago
Salary
Not specified
1 yr expEnglish
Job Description
• Leading and guiding group learning sessions, transferring knowledge and skills to participants
• Hosting 1:1 virtual sessions with shops to help them deliver on their success metrics
• Becoming a subject matter expert on the product and its functionality
• Encouraging participant engagement and discussion, managing group dynamics and promoting collaboration
• Adapting content delivery to meet participant needs.
• Assessing learning outcomes, providing feedback, and reinforcement
• Traveling to in-person trainings for paid customers (travel up to 75% possible due to monthly demand)
• Building out trade show sessions and expectations
• Traveling to trade shows to help educate and train on best practices
• Hosting webinars
• Building out long-term needs for structure at in-person trainings
Job Requirements
- Ability to travel as needed to client or employee training locations (up to 75% travel within a given month, depending on customer demand)
- Minimum 1 year of experience in a customer-facing role (experience with a SaaS company or Automotive Industry expertise is preferred)
- A self-starter attitude with solid organizational and communication skills, with attention to detail
- A high level of energy, drive, enthusiasm, initiative, commitment, punctuality, and professionalism
- Great interpersonal skills with a problem-solver mentality
- Understand basic financial and accounting concepts with a business mindset
- Strong empathy for customers AND passion for growth.
- Experience with following defined processes using CRM (Salesforce is a plus)
- A strong aptitude for quickly building rapport with team members and customers.
Benefits
- Enjoy the flexibility of remote work
- Competitive base salaries that reflect your value.
- Generous Paid Time Off, because we know you do your best work when you're well-rested.
- Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
- Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
- Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
- Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
- Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
- After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
- Keep growing with support for continuing education - we’re invested in your development.
