• Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options • Conducts 100% telephonic patient insurance education while operating within established compliance parameters of the company • Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden • Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary • Provides a high level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively • Completes insurance assessments/evaluations for patients to accurately document patient education sessions • Acts as a liaison between patients, facility teammates, billing office, and the corporate office to resolve patient insurance issues and/or concerns • Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants, etc.) to ensure seamless patient support • Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education • Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio • Seeks to find opportunities for continuous process improvement and reviews ideas with the team and operational leadership • Attends team meetings, phone conferences, and training as needed; may assist with onboarding and training of new teammates or other duties as assigned