• The Sr. Specialist, Technology Education content will create easy to follow user guides, quick start booklets, and how to articles that demystify technical features for nontechnical audiences. • You’ll produce polished, on brand materials and collaborate with PMs, data engineers, cross-functional SMEs, and partner success to capture the right workflows. • Author & design: Create step-by-step user guides, quick starts, and release note summaries; lay out content in Adobe InDesign with on brand typography, styles, and component libraries. • Translate technical to plain language: Turn product specs, clinical workflows, and API driven features into simple, task-based instructions and visuals. • Single-source content: Reuse content across PDFs, web help, and training handouts; maintain a clean component/style system. • Visual explainers: Create callouts, annotated screenshots, and simple diagrams; partner with Design for complex visuals and templates. • Create on-demand content: Develop shortform, modular, self-paced technology content that supports self-paced learning for users and internal teams. • Capture onscreen workflows using screen recording tools. • Script short, task-based walkthroughs or “how to” clips. • Edit footage (basic trimming, callouts, annotations, captions) to ensure content is accessible and easy to follow. • Create knowledge checks & competency assessments: Develop short quizzes, scenario-based questions, and skill verification checkpoints aligned to specific product workflows. • SaaS savvy: Test features in a staging environment, capture accurate steps, and flag UX snags; keep docs in sync with iterative releases. • Stakeholder collaboration: Run content walkthroughs with PM/Eng/CS/Clinical SMEs; incorporate feedback and track approvals. • Continuous improvement: Monitor support tickets and learning analytics to identify doc gaps; propose updates that reduce “how do I…?” inquiries.