• Serve as a strategic partner to clients, guiding them through the claims process with proactive consultation and advocacy. • Oversee and collaborate with TPAs to ensure timely, fair, and efficient claims resolution. • Develop and implement claims service plans tailored to client needs and risk profiles. • Utilize analytics tools to identify claims trends and recommend targeted review strategies. • Advise clients on emergency response, documentation, and vendor selection (e.g., restoration firms, engineers). • Advocate for early and partial payments to support client cash flow. • Provide expert guidance on coverage positions and negotiate on behalf of clients when adverse determinations arise. • Collaborate with internal teams to share insights, identify coverage concerns, and support placement strategies. • Contribute to new business development efforts, including RFP responses and client presentations. • Mentor junior team members and promote best practices across the claims advocacy function. • Maintain strong relationships with clients, adjusters, and vendors. • Stay current on industry trends, regulatory changes, and market developments.