• Build trust, rapport, and a deep understanding of client project needs and deliverables while serving as a liaison and internal advocate for clients. • Assist with preparation of written statement of work (SOW) requirements and manage project deliverables from inception to completion. • Ensure exceptional service delivery through personal efforts and guiding project team members. • Provide proactive, personalized, and strategic support to deliver a seamless client experience. • Prepare and lead internal and external meetings with key stakeholders to align objectives and expectations. • Collaborate with associates to maintain accurate, up-to-date documentation of client interactions, milestones, issues, and deliverables. • Ensure consistent execution of tools, communication protocols, and project processes. • Analyze project workflows, identify gaps, and implement corrective actions, including managing escalations as needed. • Conduct reviews to ensure deliverables align with client goals and project requirements. • Manage multiple projects, analyze data, and disseminate findings to relevant departments. • Ensure project deliverables are met with clear and timely communication, in collaboration with colleagues. • Utilize advanced analytical skills and in-depth knowledge of the marketplace and healthcare industry to build strong client relationships and develop effective, informed project strategies. • Collaborate with the executive sponsor and team to evaluate progress and refine goals as necessary.