NetVendor
We help property managers save time, reduce vendor risk, and optimize maintenance operations.
Customer Support Manager
Location
United States
Posted
14 days ago
Salary
$60K - $70K / year
High School2 yrs expEnglish
Job Description
• Manage day-to-day communication with our clients and collaborate with internal teams as needed to process client requests
• Build relationships with our clients to ensure NetVendor is providing the right support to retain clients
• Maintain and grow client relationships while ensuring their needs are met effectively
• Address and resolve any issues or concerns that arise, ensuring satisfaction and smooth operations
• Manage client expectations and align them with company capabilities to ensure realistic goals and successful outcomes
• Work closely with other departments to gather information and ensure projects are delivered successfully
• Analyze reports to pinpoint factors contributing to low compliance, with the objective of enhancing overall compliance rates
• Additional responsibilities as assigned
Job Requirements
- Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
- Basic level of experience with email and chat technologies
- Solutions oriented with strong and creative critical thinking skills
- Able to troubleshoot, problem solve, make logical decisions, and set priorities
- Able to work effectively under pressure
- Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
- Strong written and verbal communication skills
- Strong presentation skills, critical thinking skills, and the ability to work independently
- Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.
- High School diploma or GED
- 1-2 years of Customer Service experience
Benefits
- Medical, dental, and vision insurance
- HSA, FSA, and DCFSA
- Long- and short-term disability insurance
- Free basic life insurance
- Generous paid time off policy
- Paid holidays: 7 per year + 1 floating holiday
- Maternity Leave
- 401(k) with company match
- Employee Assistance Program
