• The Consumer Channel Executive plays a critical role in advancing Humana’s mission to improve the health and well-being of the people we serve by delivering simple, personalized, and frictionless digital and conversational experiences. • This leader is responsible for re-imagining Humana’s self-service channels—to drive customer acquisition, engagement, lower cost via self-service, and improve health outcomes. • Develop and execute an integrated omni channel strategy that improves navigation, engagement, and conversion across Humana’s member and patient audiences. • Lead the evolution of Humana’s digital and conversational experiences to deliver simple, personalized, and proactive experiences aligned with enterprise consumer experience (CX) goals. • Partner with clinical, compliance, and digital health teams to ensure all digital content is accurate, CMS-compliant, and aligned with Humana’s health equity commitments. • Drive integrated health by promoting CenterWell services to Humana Insurance Plan members.