• Build and maintain strong, long-term relationships with key stakeholders at Enterprise accounts, including C-level executives, marketing directors, social media managers, and agency partners. • Proactively identify and understand customer needs and challenges through Mutual Success Plans. • Conduct Executive Business Reviews with customers to assess platform usage, identify areas for improvement, and discuss strategic goals. • Partner with the Onboarding and Professional Services teams to ensure new customers are ramped up and fully understand how best to maximize Sprout based on their individual needs and preferences. • Monitor customer platform usage and proactively identify areas for improvement in adoption and utilization. • Provide guidance and best practices to help customers maximize the value of the Sprout Social platform. • Work closely with Product and Engineering teams to provide customer feedback and influence product roadmap decisions. • Identify and mitigate potential customer churn risks. • Drive customer expansion opportunities by identifying and qualifying upsell and cross-sell opportunities. • Ensure high customer satisfaction scores and proactively address any customer concerns or issues. • Track key customer success metrics, such as customer satisfaction, platform usage, and ROI. • Generate regular reports on customer health and performance. • Leverage data to identify trends and make data-driven decisions to improve customer outcomes.