ModSquad

Customer Experience Services for the World’s Best Brands

Customer Support Specialist – Inbound Phone Calls, Property Taxes

Customer SupportCustomer SupportPart TimeRemoteTeam 10,001+Since 2007H1B SponsorCompany SiteLinkedIn

Location

Alabama + 3 moreAll locations: Alabama, New Hampshire, Mississippi, Pennsylvania

Posted

23 days ago

Salary

Not specified

English

Job Description

• Respond to customer inquiries through phone and email in a professional, timely manner. • Actively listen and communicate with empathy to ensure customers feel heard and understood. • Provide accurate, detailed, and timely resolutions to customer questions. • Escalate issues appropriately when necessary. • Stay informed about task updates and policy changes to maintain accuracy. • Meet and maintain established performance metrics.

Job Requirements

  • Friendly, helpful, and upbeat communication style.
  • Strong problem-solving and critical thinking abilities.
  • Excellent organizational and multitasking skills in a fast-paced environment.
  • Prior experience with property taxes is a plus.
  • Exceptional grammar and written communication skills.

Benefits

  • Work remotely.
  • Self-schedule a minimum of 20 hours per week.
  • Minimum 90-day commitment (as needed).
  • Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia/Tahoe.
  • Willingness to install ModSquad security systems on computer and mobile phone.
  • Minimum 50 Mbps internet speed (wired ethernet connection is required).
  • 8 GB RAM or greater.
  • Dual monitors highly recommended.

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