• Contact injured workers, employers, and medical providers to verify and obtain initial claim information • Obtain and track medical records and documentation • Schedule medical appointments and coordinate follow-ups • Obtain and communicate work status updates from providers • Draft, edit, and distribute correspondence on behalf of the case manager • Accurately document all case activity and communications in the claims management system • Maintain and manage assigned diary tasks to ensure timely follow-up • Identify and escalate issues requiring case manager attention • Assist with triage and direction of care based on established guidelines • Support medical management efforts to ensure compliance with Florida Workers’ Compensation statutes • Perform additional administrative or case-related duties as needed