• Supervise, coach, and develop a team of Technical Service Specialists, providing guidance on technical, regulatory, and customer service matters. • Assign and monitor workload to ensure timely processing of waste profiles, customer inquiries, and service requests. • Conduct regular performance reviews, provide feedback, and support professional development. • Foster a collaborative, accountable, and customer-focused team culture. • Ensure high-quality, timely responses to customer inquiries, pricing requests, and technical questions. • Partner with Sales to support business growth and customer retention through superior service delivery. • Review and approve waste profiles, pricing requests, and documentation prior to submission. • Act as an escalation point for complex customer issues, coordinating resolution with Sales, Operations, and Compliance. • Provide oversight to ensure all waste is accurately profiled, classified, and managed according to EPA, DOT, and RCRA regulations. • Verify that documentation (SDSs, manifests, lab results) meets regulatory and facility requirements. • Ensure all team members adhere to internal procedures and maintain audit-ready records. • Stay current on industry regulations, facility capabilities, and emerging waste management technologies. • Collaborate with Operations, Dispatch, and Logistics to ensure seamless scheduling and waste shipment coordination. • Monitor throughput and turnaround times to maintain service-level expectations. • Identify workflow inefficiencies and recommend process improvements. • Support billing and revenue integrity by ensuring accurate and timely completion of service documentation. • Track and report on key metrics (profile approval timelines, customer satisfaction, volume growth, etc.). • Identify trends, recurring issues, and areas for improvement in service delivery or technical processes. • Lead or participate in cross-functional initiatives aimed at enhancing customer experience and compliance performance. • Support internal and external audits related to technical and customer documentation.