• Responsible for the profitability and customer satisfaction for assigned contracts • Provide both service agreement, and time and material program management • Assist in sales campaigns for new contracts and proposals • Assure timely resolution of customer issues and customer satisfaction for assigned contracts • Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams • Function as liaison between internal organizations and customers for assigned contracts • Developing in-depth knowledge of a technical discipline. • Uses prior experience and acquired technical expertise to execute policy/strategy. • Provides informal guidance to new team members. • Support the creation of entire invoices and ensure the billing of the CSAs and TXs Customers.