• Responsible for leading the office staff to achieve customer service goals • Ensure Copart processes are implemented and followed for the Customer Service, Dispatch, and Title Processing functional units • Hire, train, develop and motivate staff members • Manage day to day operations of all positions managed • Ensure all office positions meet company standards • Ensure performance is within company standards • Provide direction to team regarding administrative duties and goals • Employee scheduling, time and attendance management • Cash handling to include daily bank deposits • Ability to complete all job tasks for positions supervised • Lead team to meet or exceed facility goals • Monitor office supplies inventory and purchase as needed • Conduct performance reviews according to company schedules • Plan and lead meetings per company standards • Handle employee/customer service issues • Other duties as assigned.