• Design, develop, test, implement, and maintain custom software solutions and automation that support and extend enterprise IT systems • Develop and maintain C# .NET-based applications, services, and scripts, with opportunities to leverage PHP, PowerShell, or other languages where appropriate • Design, build, and maintain integrations with internal systems and external partner platforms using APIs (REST, authentication, data exchange, webhooks, etc.) • Query relational databases using ODBC to support application, service, and script development • Plan, implement, and enhance systems automation to improve efficiency, reliability, and scalability across IT operations • Assist in the development and maintenance of system-monitoring, alerting, and supporting automation to enhance service quality and reduce manual effort • Participate in general IT operations and user support, providing advanced troubleshooting across applications, operating systems, and infrastructure • Troubleshoot software, system, and integration issues by running diagnostics, documenting problems and resolutions, prioritizing incidents, and assessing business impact • Provide technical documentation, specifications, and diagrams to support development, integrations, and infrastructure changes • Collaborate with internal teams and external partners to design and support secure, reliable, and well-documented integrations