• Serve as a primary stakeholder in IT operational processes supporting the service • Coordinate and manage end-to-end service delivery for customers • Develop and manage system, network, performance, and cybersecurity requirements • Define and manage Service-Level Agreements (SLAs) • Lead and oversee project budgets, staffing, and contractual performance • Participate in acquisition activities as needed • Perform needs analysis to identify opportunities for process solutions • Develop methods to monitor and measure risk, compliance, and assurance efforts • Review service performance reports and drive continual improvement • Conduct audits of IT projects and evaluate procurement effectiveness • Conduct import/export reviews for acquiring systems and software