• Serve as a primary stakeholder in IT operational processes supporting the service • Coordinate and manage end-to-end service delivery for customers • Develop and manage system, network, performance and cybersecurity requirements • Define and manage Service-Level Agreements (SLAs) • Lead and oversee project budgets, staffing, and contractual performance • Participate in acquisition activities • Perform needs analysis to identify opportunities for improvements • Develop methods to monitor and measure risk, compliance and assurance efforts • Review service performance reports and drive continual improvement