brightfin
The future of IT expense management
Client Lifecycle Manager
Location
Alabama + 17 moreAll locations: Alabama, Alaska, Connecticut, District Of Columbia, Hawaii, Kentucky, Louisiana, Maine, New Hampshire, New Mexico, North Dakota, Mississippi, Missouri, Rhode Island, South Dakota, Vermont, Virginia, West Virginia
Posted
14 days ago
Salary
$110K - $135K / year
Bachelor Degree5 yrs expEnglishCloud
Job Description
• Build relationships with clients using a consultative approach to drive value and become a trusted extension of their team.
• Strategize with clients to identify business objectives and align to brightfin capabilities.
• Position yourself as a strategic partner to key stakeholders and champions within-named accounts.
• Effectively manage total revenue & commercial health of our existing.
• Proactively diagnose and mitigate churn risk clearly and drive resolution strategies, advising sales leadership on ideal resolutions.
• Maintain an active pipeline of forecasted renewals and expansions to meet total revenue.
• Drive consensus across multiple stakeholders (internal and external) to achieve business.
• Partner with your Solution Architect, our Delivery Team and leverage product expertise to solution for a customer’s pain points.
Job Requirements
- 5+ year in the IT Financial Management, Telecom, Mobility or Cloud market domain
- 5+ years’ experience solving complex problems, often outside of your direct
- 5+ years of experience working with stakeholders with companies exceeding $50M in Annual
- 3+ years of experience in contract renewals and negotiations
- 3+ years of working within sales teams.
- Excellent account management
- Ability to lead complex negotiations with multiple, cross-functional customer
- Deep understanding of Customer Success
- A consultative and solutions-based approach to problem-solving and ability to manage customer
- Strong understanding of IT Financial Management or Mobile and Fixed telecom expense management principles.
- Comfortable leading presentations and driving best practice conversations.
- Self-motivated and the ability to thrive in an environment with minimal direction.
- Ability to identify and communicate true value delivery.
- Understanding of ITFM or TEM architecture.
- Service Now Experience a plus
Benefits
- brightfin offers a comprehensive health, dental and vision benefits package.
- Paid time off.
- We strongly believe in work-life balance and taking time for yourself.
- 401K with employer match.
